Staff Application Security Engineer (ServiceNow Instance Security)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The Global Security Support Center (GSSC) plays a critical role in strengthening ServiceNow’s internal and external security posture and acts as a key interface with customers on security‑related matters.

GSSC AppSec is a globally distributed team responsible for owning the Customer Penetration Testing & Security Findings (CPT & SF) program, partnering across the Security Organization to reduce risk, handle escalations, and represent the voice of the customer.

This role is focused on ServiceNow instance security, helping customers and internal teams identify, understand, and remediate insecure configurations and instance‑level security gaps.

As an Staff Application Security Engineer in GSSC AppSec, you will secure ServiceNow instances by identifying configuration‑driven security risks, validating customer‑reported findings, and driving clear, actionable remediation guidance.

This is a hands‑on technical role that blends application security expertise with deep ServiceNow platform knowledge. At the senior end of the range, you will operate with minimal direction, own complex instance‑security problem spaces, and influence how GSSC AppSec scales instance security guidance and posture improvements globally.

Key Responsibilities

ServiceNow Instance Security & Hardening

Assess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability.

Develop and maintain prescriptive instance‑hardening guidance covering authentication, access controls, encryption, logging, monitoring, and operational security.

Translate security requirements and risk into clear, customer‑consumable recommendations that can be implemented by teams with varying security maturity.

Identify recurring misconfiguration patterns and drive systemic improvements (guidance, tooling, checks).

AppSec & Customer Security Findings (CPT & SF)

Triage, validate, and contextualize customer‑reported security findings where instance configuration or deployment patterns are a contributing factor.

Distinguish between product vulnerabilities vs. configuration issues, documenting impact and appropriate remediation paths.

Partner with Product Security, Engineering, and other Security teams to resolve complex or high‑impact findings.

Support escalations and high‑visibility customer interactions as an instance‑security subject‑matter expert.

Customers and internal teams receive clear, accurate, and actionable guidance to secure their ServiceNow instances.

Reduced repeat instance‑security issues through improved baselines, guidance, and detection.

Faster, higher‑confidence triage of customer‑reported security findings tied to instance configuration.

GSSC AppSec becomes more scalable and consistent in how it addresses instance‑level security risk.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.