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Staff AI Engineer - Servicing Enablement Platform
American Express
Chennai, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
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Role Overview
American Express is developing enterprise platforms and governance for responsible, scalable agentic AI systems.
The Servicing Enablement Platform team supports case platforms for disputes, fraud servicing, credit, collections, back-office processing, card issuance, and automation.
Key Skills for This Role
Agentic AIPythonGoTypeScriptRESTgRPC
Full Job Posting
Role Overview
American Express is developing enterprise platforms and governance for responsible, scalable agentic AI systems.
The Servicing Enablement Platform team supports case platforms for disputes, fraud servicing, credit, collections, back-office processing, card issuance, and automation.
Responsibilities
- Serve as a senior individual contributor defining how agentic AI systems are designed, built, and operated across the company.
- Design core frameworks, write production code, review critical designs, and guide complex technical decisions without routine people-management responsibility.
- Drive technical direction, architecture patterns, autonomy boundaries, production delivery, and cross-platform coordination for agentic AI initiatives.
- Own agent frameworks, orchestration, planning, tool use, memory, retrieval and grounding, LLM infrastructure, evaluation, observability, and safety capabilities.
- Lead design reviews and balance autonomy, safety, reliability, scalability, compliance, and cost.
- Evaluate emerging models and techniques, build proofs of concept, mentor engineers, and provide technical consulting to product teams.
- Partner with product, UX, risk, compliance, cybersecurity, architects, and technology leaders on secure, scalable software solutions.
Core Qualifications
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