Sr. Technical Program Lead, Customer Technology Solutions

The Menu Implementation Leader serves as the vital translator between Chick-fil-A’s Menu & Packaging (M&P) team and Customer Technology Solutions (CTS). This leader takes the roadmap of new menu items, campaigns, and initiatives set by M&P and converts it into a sequenced, resourced technology implementation roadmap for CTS. This role owns the orchestration of that roadmap across POS, Digital, and Menu Data systems; runs the governance model—including the Menu Intake Working Group—that ensures requests flow cleanly from Category Lead intake through final delivery; and directs a team of six Area Lead contractors who execute each initiative.

Accountable for the accuracy of the data input into Menu DNA, this leader ensures the successful delivery of the menu experience across every Commerce Technology platform, including POS, Digital, Third-Party Delivery, and Digital Communication Boards.

By connecting the business roadmap to a technology delivery plan, governance, and execution into one coherent operating system, this role provides Chick-fil-A’s menu programs with a strategic through-line—one that enables the business to scale menu complexity without losing speed, clarity, or trust.

Success is defined by a domain where the business and technology roadmaps stay in lockstep, priorities are clear, capacity tradeoffs are made deliberately, and every launch lands on a foundation the business can count on.

Roadmap Translation & Orchestration: Convert the Menu & Packaging business roadmap into a prioritized & sequenced Commerce Technology implementation plan.

Own the "how and when" of technical builds across POS, Digital, and Menu Data systems, ensuring total alignment with the Menu DNA data foundation.

Governance & Operational Flow: Build and run the operating system that turns ideas into shipped menu items.

Chair the Menu Intake Working Group (MIWG) to define how work is staged and prioritized, keeping the Category Lead intake experience fast and trustworthy.

Capacity, Team Direction & Delivery: Cultivate a high-performing team of staff and contractors to execute the sequenced roadmap.

You are responsible for onboarding, team process development, and resource management to ensure the team is equipped to meet the demands of a fast-moving digital environment.