Sr. Technical Consultant - Middleware Support/SQL/Python/Snowflake

Provide technical support for applications and services based on Python & Mulesoft

Support and resolve technical issues of Python based adapters and services including other Platform/Integration components

Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services

Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies

Working with customer/application/product teams ensuring the deadlines are not breached

Identifying areas improvement and cutting down the manual effort through automation

Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support

Ability to work flexible hours in shifts and the ability to support 24x7 production support operations

Strong customer facing skills and communication skills (verbal and written)

Strong knowledge of service management processes like incident, service request, change and problem

Working knowledge of ticket tracking tools like Salesforce/Service now/Jira

Strong troubleshooting skills

Good working knowledge on SQL (preferably Microsoft SQL server)

Working knowledge of API’s (REST and SOAP)

Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting

Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ

Experience is using ARM for monitoring and analysis of the environments

Experience in working on Windows and Linux Operating System

Experience troubleshooting/Managing Runtime Servers

Experience working with Python & Mulesoft Connectors - Standard/Custom

Experience troubleshooting and performance tuning of ESB/middleware components

Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.

SaaS/Cloud/Azure experience a plus

Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time

Experience working with any Planning or Execution Systems is a plus.

Prior systems administration/application configuration management experience is preferred.

Ability to adapt and respond to fast moving & changing project environments

Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.

Well organized and ability to meet deadlines and multi-task.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.