Base Career helps you apply smarter for this job.
Key skills for this role
Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization
Cloud Architecture : MS Azure
Frameworks/Others : PL/SQL, RDBMS
Understand the implemented solution/ products
Analyze the issues, identify Root cause and find the permanent solution to any problem
Adheres to SLA based on the severity of the customer cases.
Complete the product certification courses assigned.
Document the learning and building the knowledge content
Provide early visibility and mitigation to technical challenges through the journey.
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
Should collaborate with Solution/Technical architect(s) to stabilize the system
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
, USA
Sr. Technical Account Advisor (Retail - Logistics Service Provider) Location: Virtual within the US Synonymous Business Title (s): Customer Success Account Manager, S r. Customer Account Delivery Advisor, Sr. Technical A
, USA
Blue Yonder Title: Enterprise Solution Architect – Supply Chain Planning Location: Virtual within the US Travel required as needed for this role. Overview Blue Yonder is a leading SaaS and AI-driven Global Supply Chain S
, IND
Scope: Program Manager is responsible for leading and governing multiple complex engagements within the Surround Support portfolio. This role will be responsible for driving end-to-end program execution, stakeholder alig
Bracknell, GBR
Technical Architect (WMS) About Blue Yonder Blue Yonder® is the leading global provider of end-to-end, integrated Retail and Supply Chain Planning and Execution solutions. With an integrated solution offering that spans
Coimbatore, IND
Overview: Join our leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of the “Best Places to Work”. We are seeking a skilled Senior Support Engineer to enhance customer experience
Pune, IND
Pune, IND
Scope: Core responsibilities include analyzing business requirements and design specifications for accuracy, feasibility, and completeness. Develops, enhances, and maintains product features and related documentation to
, IND
Scope: Core responsibilities to include Architecting, designing and supporting (along with counterparts, distinguished consultants and architects) a ground up cloud enabled SaaS product in Merchandise Management in retai
, USA
, USA
, IND
Bracknell, GBR
Coimbatore, IND
Pune, IND
Pune, IND
, IND
Enhance/Change the design based on new business requirements by the customer
Single Point of contact for all customer requests for the designated solution
Manage/Support new roll outs/deployments and handle change requests/enhancements
To improve various KPIs for the customer
Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
Skill set and availability requirements as per the organization's needs
Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Deep understanding of Customer business and processes
Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
Knowledge in performance tuning techniques is added advantage.
Understanding and experience with the technical requirements for the product line assigned.
Understanding of various technical platforms and infrastructures.
Understands Blue Yonder product suite so as to convey relationships and touch-points to the customer.
Works with appropriate parties to ensure issues are resolved.
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
AI-driven supply chain management and retail software provider.
Visit company websiteFull-time
Mid · 3+ years experience
Onsite
Apply faster on company sites with our extension.