Sr. Technical Business Analyst (Remote)

Key Responsibilities

• Serve as the primary triage owner for production defects and escalations across Investment Platform products.
• Evaluate issues escalated from Tier 2 support, confirm business impact, gather evidence, and determine next steps for resolution.
• Perform advanced troubleshooting using available data, logs, application behavior, business rules, and user-reported symptoms.
• Partner with developers to support root cause analysis, clarify expected behavior, identify rule gaps, and validate the appropriate corrective action.
• Analyze business rules, workflows, data conditions, and exception scenarios to determine whether issues are defects, configuration gaps, process issues, or enhancement opportunities.
• Develop evidence-based recommendations regarding issue classification, business impact, severity, priority, and resolution approach, and escalate decisions when additional Product, business, compliance, or technical approval is required .
• Assess production issues using established severity and priority criteria, support major incident response when needed, and ensure appropriate stakeholders receive timely and accurate updates.
• Work with client service to manage and prioritize the production defect backlog based on business impact, urgency, risk, dependencies, and stakeholder needs.
• Write clear requirements, user stories, and acceptance criteria for defect fixes and production support enhancements.
• Engage QA early to ensure test scenarios, regression needs, edge cases, and validation expectations are clearly defined.
• Support release readiness and post-production validation by confirming that corrective actions address the documented issue, acceptance criteria, business rules, and identified regression risks.
• Coordinate with business stakeholders, product managers, operations, development, and QA to align on the correct solution and expected business outcome.
• Document investigation findings, business decisions, root cause details, workarounds, resolution notes, and validation results for future reference.
• Maintain centralized knowledge articles, troubleshooting playbooks, defect patterns, and operational support documentation.
• Analyze defect trends, recurring failure patterns, aging work items, and root-cause themes to identify opportunities for product, process, monitoring, or documentation improvements.
• Identify recurring issue themes and recommend preventive improvements to reduce repeat escalations and improve the end-user experience.
• Use tools such as SQL, MongoDB, Datadog, FullStory , Salesforce, AI-enabled tools, and Azure DevOps to investigate, document, track, and communicate production issues.
• Handle production data and customer information in accordance with established security, privacy, compliance, and access-control requirements.
• Communicate status, impact, risks, dependencies, and decisions clearly to technical and non-technical audiences.
• Facilitate working sessions with client service and Tier 2 support to resolve ambiguity, align stakeholders, and move defects toward timely resolution.

Production Support Expectations

Other Requirements

• Infrequent travel, up to 10%.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lifts up to 25 pounds.

Required Qualifications

• 5+ years of experience as a Business Analyst, Technical Business Analyst, Production Support Analyst, or similar role with strong technical aptitude
• Demonstrated experience troubleshooting production issues, analyzing business rules, and supporting root cause analysis
• Experience writing clear requirements, user stories, acceptance criteria, and supporting documentation
• Experience collaborating with development, QA, product managers, business stakeholders, and support teams
• Familiarity with Agile methodologies and defect and backlog prioritization
• Experience using SQL or comparable data-querying tools to investigate application or production issues
• Experience using application logs, monitoring tools, session-replay tools, or similar diagnostic data to troubleshoot system behavior
• Experience working in a work-management platform such as Azure DevOps, Jira, or an equivalent tool
• Ability to communicate complex technical issues clearly to technical and non-technical audiences
• Ability to independently manage competing priorities and move ambiguous investigations toward clear decisions and next steps

Preferred Qualifications

• Hands-on experience with MongoDB, Datadog, FullStory , Salesforce, Azure DevOps, or similar technologies
• Experience using AI-enabled tools to support analysis, documentation, or investigation activities
• Fintech, financial services, or other regulated-industry experience
• Experience investigating issues involving financial transactions, customer accounts, personally identifiable information, or regulated business processes

Measures of Success

Compensation & Benefits

• The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.
• Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.