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Sr. Team Leader Operations
Concentrix
Gurugram, IND
Full-time
Onsite
Discovered 1 weeks ago
Call center operationsData privacyTeam leadershipPerformance coachingKPI managementEmployee retention
Free
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Call center operationsData privacyTeam leadership
Role Overview
Supervise call center associates and coach Team Leaders in a data privacy operation.
Ensure performance metrics are achieved through coaching, motivation, accountability, and effective supervision.
Work from the Gurgaon location in a full-time role.
Key Skills for This Role
Call center operationsData privacyTeam leadershipPerformance coachingKPI managementEmployee retention
Full Job Posting
Role Overview
Supervise call center associates and coach Team Leaders in a data privacy operation.
Ensure performance metrics are achieved through coaching, motivation, accountability, and effective supervision.
Work from the Gurgaon location in a full-time role.
Team Leadership
- Lead team members and foster professional development through coaching and communication.
- Coach direct reports regularly to achieve performance metrics.
- Mentor, coach, and provide direction to employees.
Performance and Service Delivery
- Identify performance issues, create improvement plans, and implement corrective action.
- Ensure service meets contractual KPIs and financial expectations.
- Provide subject matter expertise on escalated customer calls when needed.
Operations Management
- Manage team metrics and retention goals and help address attrition root causes.
- Monitor work and attendance in accordance with policy and legal requirements.
- Complete projects that improve productivity, quality, or other KPIs.
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