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Sr. Systems Developer
Trueplatform
Remote, USA
Full-time
Senior · 3+ years experience
Remote
Discovered 1 weeks ago
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- This role reports directly to the Sr. Director of IT and is a Mid Level role
- This individual will play a key role in providing support and troubleshooting to internal and external stakeholders in a fast-paced environment
- This role will assist in mentoring and training junior team members on escalations, process improvement, and procedures
- This individual will handle complex technical issues, streamlining processes and delivering exceptional customer service
- Diagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues
- Collaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance
- Communicate effectively with internal and external stakeholders to find the best resolutions
- Support projects within product development and escalate all critical issues to management
- Monitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance
- Respond to tickets in the queue in a timely manner and escalate if needed
- Train and mentor more junior members of the team
- Identify key areas of improvement in workflows and propose solutions
- Recommend new solutions based on data, and create new support procedures to streamline the team
- Document and share solutions, FAQs, and best practices to internal stakeholders and team members
- Identify gaps in IT procedures and systems by analyzing data, metrics, and current procedures across the firm
- Bachelor's degree or equivalent experience in IT, Business, or a related field
- 3-5 years of experience in a support, technical, or customer service role
- Proficient in troubleshooting, ticketing systems, system vendors
- Strong sense of customer service
- Project Management
- Self-starter and growth-based mindset toward self-improvement
- Experience in giving and receiving constructive feedback
- Strong attention to detail and analytical skills
- Ability to be flexible and easily adaptable to changing conditions
- Strong written and oral communication
- Ability to work well in high pressure situations to meet deadlines
- High energy, high ownership, and a strong balance between team working and ability to work independently to drive results
- Experience mentoring or leading teams remotely
- Certifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), Apple Certified Support Professional (ACSP) a plus
- Experience supporting software products, SaaS platforms, or technical environments
- Strong experience working with Salesforce, Conga, and/or Domo
- Strong experience working with Apple products and Google Applications
About Trueplatform
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