Sr. System Analyst - Service Systems

About The Role

How You Will Contribute

• Analyse business requirements and operational processes and translate them into effective system solutions.
• Lead system enhancement, integration and implementation projects, including requirements, testing, change management and deployment.
• Manage system changes and resolve or escalate technical issues in collaboration with IT and Headquarters.
• Standardize system processes and governance across affiliates and monitor system utilization, data quality and compliance.
• Develop reports, dashboards and data integrations to improve operational visibility and support data-driven decisions.
• Analyse data across CRM, ERP, service and other platforms to identify trends, inefficiencies and improvement opportunities.
• Lead system setup and implementation for new affiliates and ensure effective user adoption.
• Support, train and mentor affiliate key users and develop relevant process documentation, user guides and training materials.
• Identify opportunities for automation, integration and digitalization and evaluate emerging technologies for business application.
• Act as the regional liaison between affiliates, business functions, IT and HQ on system requirements, improvements and performance.

What You Need to Succeed

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or a related field.
• Minimum 5 years of experience in systems analysis, business systems, IT or a similar technical role.
• Experience with enterprise systems such as Salesforce, SAP, CRM, ERP and service management platforms.
• Knowledge of Power BI, data integration, cloud-based systems and emerging technologies, including AI.
• Strong analytical, problem-solving and project management skills.
• Ability to translate business requirements into practical technical solutions.
• Strong communication, presentation and stakeholder management skills.
• Excellent written and spoken English.
• Experience working across functions, cultures and regional organizations is preferred.

Good climate starts with people

• Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are