Sr Staff Software Escalation Engineer - Identity Security Management Platform

Idira Platform Experience (CyberArk)

Experience supporting the Idira Identity Security platform (formerly CyberArk), including one or more of the following products:

Identity Security Administration (ISA)

Secure Infrastructure Access (SIA)

Privilege Cloud

Tenant Management (TM)

Experience with Identity Security, Identity Governance, Privileged Access Management (PAM), Identity and Access Management (IAM), or enterprise cybersecurity solutions.

Experience troubleshooting distributed microservices, cloud-native applications, REST APIs, authentication flows, and modern SaaS architectures.

Cloud & Security

Hands-on experience with AWS; experience with AWS GovCloud is an advantage.

Experience working for a cybersecurity or enterprise security software company.

Proficiency in scripting and automation using Python, Bash, or PowerShell to create diagnostic tools, automate troubleshooting, and improve operational efficiency.

Strong understanding of Windows and Linux operating systems, including:

User management

Authentication and authorization

Process management

File system management

System administration fundamentals

Remote access and administration using RDP and SSH

Privilege Cloud (pCloud)

3+ years of experience with C#, including the ability to debug new features and legacy code, identify software defects, and support root cause analysis in partnership with R&D.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.