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Sr Solutions Consultant, Cybersecurity (UAE remote)

COFENSE
Dubai, UAE
Full Time
Senior
Remote
Today
Computer SecurityWindowsLinuxVMwareAWSAzure
Free

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Overview

  • The Senior Solutions Consultant International is responsible for managing strategic technical relationships and ensuring success for our phishing defense clients.
  • This role will liaise internally across multiple international teams including Sales, Support, Customer Success, Solutions Engineering, Professional Services and Product Management.

Essential Duties/Responsibilities

  • Serve as a technical point of contact and go to advisor for strategic Cofense clients in the META, APAC and European regions.
  • Develop relationships with key stakeholders within assigned accounts to understand their business and security objectives.
  • Coordinate activities across Cofense Sales, Support, Implementation and Product Management teams to ensure high levels of customer satisfaction.
  • Use developed relationships to identify opportunities to grow Cofense revenue through increased product adoption.
  • Have strong technical understanding of Cofense solutions.
  • Support sales and customer success teams through the delivery of technical pre sales support, solution demos, Proof of Concepts and health checks.
  • Contribute to the completion of technical sales documentation, such as Security Questionnaires, RFI’s and RFP’s.
  • Contribute to the development of best practice for the implementation and value realization of Cofense solutions.
  • Ensure international implementations follow Cofense best practices and customer value is being realized.
  • Document all customer interactions in the Cofense CRM system.
  • Ability to travel throughout the META, APAC and European regions as needed.
  • Provide architectural and network support related to implementing Cofense products, for the Solutions Consulting Team.

Knowledge, Skills and Abilities Required

  • 5+ years of direct, hands on advanced technical experience in the areas of computer security and Windows & Linux enterprise infrastructures.
  • 3+ years supporting customers in Technical Account Management, Pre Sales, Consulting or similar role.
  • Experience using Salesforce or other CRM tracking tool.
  • Technical experience in systems or network security engineering in a consulting atmosphere preferred.
  • High attention to detail and ability to handle multiple initiatives and priorities to completion.
  • Capability to present technical information to a variety of audiences.
  • History of creating rapport with customers, from technicians to C Level executives.
  • TCP/IP networking skills.
  • Strong knowledge of Exchange Server/Microsoft 365, Exchange Web Services and Graph.
  • Knowledge of Splunk SOAR, ServiceNow SIR and Palo Alto XSOAR/XSIAM.
  • Understanding of Enterprise Email clients and Mail Infrastructure and Email security solution.
  • Familiarity with SMTP, IMAP, HTTP/HTTPS, TLS and other Internet protocols.

Education and/or Experience

  • Bachelor’s Degree preferred in areas of: Mathematics, Computer Science, Information Technology.
  • IT Security & Networking certifications.

Perks

  • Private Health Care, Uncapped Variable Comp, Employee Appreciation Days, (Paid PTO).

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