ashby
Sr. Software Engineer L4
DDN
Pune, IND
Full-time
Senior · 8+ years experience
Onsite
Discovered 3 weeks ago
S3POSIXNFSLinuxPythonGo
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
S3POSIXNFS
Key Skills for This Role
S3POSIXNFSLinuxPythonGo
Full Job Posting
Key Responsibilities
- Technical Expertise & Escalation Leadership
- Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
- Act as one of the technical escalation points for Infinia incidents — especially in production-impacting scenarios.
- Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams.
- Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
- Product Knowledge & Value Creation
- Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
- Reproduce complex customer issues and propose product improvements or workarounds.
- Author and maintain detailed runbooks, performance tuning guides, and RCA documentation.
- Feed real-world support insights back into the development cycle to improve reliability and diagnostics.
- Customer Engagement & Business Enablement
- Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
- Translate technical issues into executive-ready summaries and business impact statements.
- Participate in post-mortems and executive briefings for strategic accounts.
- Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.
- Delivering training to customer support and field engineering
Required Qualifications
- 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
- Deep understanding of file systems (S3, POSIX, NFS), storage performance, and Linux kernel internals.
- Scripting and Coding using Python, Go, C++
- Proven debugging skills at system/protocol/app levels (e.g., strace, tcpdump, perf).
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DDN
Director, Deal Desk
, USA
DirectorFull-time
DDN is seeking a high-impact Director, Deal Desk to serve as a strategic Finance partner to our Sales organization. This individual will be instrumental in building out the Deal Desk function, driving deal velocity, and
Discovered TodayView →
Senior Sales Engineer
, USA
SeniorFull-time
About DDN DDN powers the world's most demanding data workloads—from AI research to drug discovery, autonomous vehicles to financial modeling. For over two decades, our massively parallel storage solutions have enabled br
Discovered TodayView →
Sr. Technical Product Manager, AI Data Platforms
Santa Clara, USA
SeniorFull-time
Discovered 2 days agoView →
Director, Deal Desk
, USA
Discovered TodayFull-time
Senior Sales Engineer
, USA
Discovered TodayFull-time
QA Engineer III
Pune, IND
Discovered YesterdayFull-time
Platform Support Architect
, USA
Discovered 2 days agoFull-time
Sr. Quality Inspector
Chatsworth, USA
Discovered 2 days agoFull-time
Senior/Staff Fuse Developer
, USA
Discovered 2 days agoFull-time
Sr. Technical Product Manager, AI Data Platforms
Santa Clara, USA
Discovered 2 days agoFull-time
Staff Engineer - Customer Facing
Santa Clara, USA
Discovered 2 days agoFull-time