Sr. Software Engineer, Applied AI Systems

This is a hands-on role for an engineer who enjoys building agentic systems at the intersection of AI, backend services, and product delivery.

You will help shape how DialpadGPT models are integrated, evaluated, monitored, and deployed in next-generation AI products, including real-time conversational experiences.

What you’ll do

• Design and build scalable backend services and distributed systems for agentic AI applications.
• Partner with Applied Scientists to bring models, evaluation methods, and agentic capabilities from prototype to production.
• Build software that connects models, tools, data, and evaluation feedback into robust AI experiences.
• Develop APIs, data flows, and integration patterns for low-latency, high-quality AI services.
• Build systems for model deployment, release management, monitoring, evaluation, and safe rollout.
• Improve the reliability, latency, scalability, and cost efficiency of production AI systems.
• Contribute to the evolution of DialpadGPT and the engineering systems that support next-generation agentic experiences.
• Work across engineering, product, and research to resolve complex technical problems and deliver measurable customer impact.

What you’ll bring

• 5+ years of professional software engineering experience building and operating production services.
• Strong experience with backend systems, distributed services, APIs, and cloud-based infrastructure.
• Experience building agentic systems, LLM-powered applications, model-serving systems, or AI-enabled backend services in production.
• Strong programming skills in Python and/or other backend languages, with a focus on clean, maintainable, well-tested code.
• Experience with service observability, debugging, performance optimization, and production incident response.
• Ability to work effectively in an ambiguous, fast-moving environment and translate technical prototypes into durable systems.
• Strong communication and collaboration skills, especially when working with Applied Science, product, and engineering partners.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the target range for new hire salaries for the position.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.