Sr. Software Engineer (Integrations) at Dialpad — Bengaluru, IND | Base Career

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.

Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad.

Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.

We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar.

Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Sr.

Software Engineer on the Integrations team, you will lead the design and development of Dialpad’s key native integrations.

These integrations enable real-time automation and data transfer between Dialpad and complementary systems, ensuring our mutual customers have a seamless, unified experience.

This includes Agentic AI-compatible integrations, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as recruiting, retail, and healthcare.

you’ll bring

7+ years of professional experience as a software engineer, or equivalent practical experience.
Experience owning significant backend, full-stack, platform, or integration systems in production, including design, implementation, launch, monitoring, and maintenance.
Experience with at least one object-oriented programming language, especially Python or JavaScript.
Experience building integrations, APIs, webhooks, event-driven systems, distributed systems, or customer-facing platform features.
Strong testing, debugging, and troubleshooting skills, especially across distributed systems and third-party platform boundaries.
Experience with OAuth, permission models, API rate limits, webhooks, event delivery, retries, idempotency, and third-party platform constraints.
Experience with Agile development methodologies.
Effective communication skills, including writing design documents, surfacing risks early, and keeping stakeholders aligned.
Collaborative team player who can work independently and autonomously when needed.
Ability to evaluate multiple technical approaches and explain tradeoffs clearly to technical and non-technical stakeholders.
Pragmatic approach to solving problems while balancing customer impact, engineering quality, delivery timelines, and business goals.
Experience mentoring engineers and raising the quality bar for a team.
Agentic AI experience or strong interest in building AI-compatible product workflows.
Usage of AI coding assistants such as Claude, Gemini, or similar tools for the majority of coding tasks.

Sr. Software Engineer (Integrations)

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