Sr Software Engineer, AI Agent Platform

Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.

Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.

Drive engineering excellence across reliability, availability, security, and performance — defining the standards the team operates by.

Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.

Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing.

Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.

Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for.

Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required.

You have production software engineering experience, with a clear track record of technical leadership.

You’ve designed, shipped, and operated large, complex systems in high-stakes domains

You are comfortable working across backend, infrastructure, AI pipelines, and product surfaces.

You can turn ambiguous product or operational problems into clear technical plans for the team.

You use AI tools daily, but you set the standard for how your team uses them responsibly — speed without compromising quality.

You raise the engineering bar around tests, observability, code review, security, and clean abstractions.

You mentor effectively. Engineers around you get better because of how you work.

You have strong product judgment and care deeply about the humans using what you build.

You thrive in a small, fast-moving team with high ownership and low ego, and you can scale that culture as we grow.

You want to work on AI systems that matter beyond demos.

We do not expect every candidate to have all of these. We care more about strong engineering judgment, learning velocity, and ownership than exact keyword matches.

Relevant experience may include:

Architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.

Deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection, endpointing, interruption handling, noise filtering, diarization, or audio streaming.

Telephony and voice infrastructure: PSTN, SIP trunking, PBX, and call routing.

Real-time communication systems using WebRTC, WebSockets, RTP/SRTP, media streaming, or low-latency audio transport — including operating these systems under production load.

Real-time, concurrent, or distributed systems using Elixir, Go, Python, Rust or similar languages.

PostgreSQL and strong data modeling fundamentals at scale.

Cloud infrastructure on AWS, Azure, or GCP.

Containerized application environments operated in production.

Technical leadership in public safety, govtech, healthcare, defense, infrastructure, fintech, or other high-trust domains.

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EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

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