Sr. Software Development Engineer in Test

Most importantly, you own product and feature quality end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.

What you’ll do

• Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels.
• Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios.
• Own the test strategy for Dialpad’s latest AI Contact Center systems, such as AI Routing, Digital Agent workflows, and Agentic Analytics.
• Leverage agentic coding tools to generate test cases and build test software.
• Provide detailed failure analysis to facilitate speedy product and test fixes.
• Define the KPIs that matter and communicate results across teams and business stakeholders.
• Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins.
• Write reliable, maintainable code and find creative, scalable solutions to hard problems.
• Mentor other engineers while staying on top of test and software development best practices.

What you’ll bring

• Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
• Strong programming expertise in any top language, such as Python or Java.
• Strong experience designing and building scalable test automation frameworks.
• Extensive use of AI coding agents for test generation and optimization.
• Polished written and verbal communication skills in English.
• Comfortable communicating cross-functionally and with teams in different geographies.
• Prior experience applying different testing methodologies, including functional, integration, load, and performance testing.
• Deep familiarity with cloud technologies, including the testing of REST services.
• Experience injecting tests in CI pipelines.
• Proficiency in AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, or validating enterprise-scale data infrastructure is helpful.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the target range for new hire salaries for the position.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.