Sr Services Manager 2 - Customer Contract Management

Key Responsibilities

• Contract Cost Oversight & Planning : Own contract cost oversight, forecasting, and planning to support productivity strategy and deliver performance to contract commitments. Customer Program Liaison : Serve as the primary programmatic liaison with Defense stakeholders, ensuring alignment on priorities, issues, and execution plans. Contract Performance Reporting : Lead contract performance reporting to Defense, ensuring clear dashboards, status visibility, and timely communication of risks and mitigation actions. Budget Awareness & Fleet Coordination : Maintain Defense budget awareness and support long-range fleet coordination to align sustainment plans to operational needs and funding realities. LM2500 MRO Planning & Engineering Liaison : Lead LM2500 fleet maintenance, repair, and overhaul planning; act as engineering liaison between depot management and the Naval Defense contracting organization. Vendor & Subcontractor Management : Manage assigned vendor contracts and subcontractor component repair activity, including performance reviews, issue resolution, and delivery adherence. Engine Life Management & Tracking : Lead engine life management, tracking, and sustainment analytics to support readiness and lifecycle decision-making. RCN / GE / Licensed MRO Interface : Serve as engineering liaison between the Royal Canadian Navy (RCN), GE Aerospace, and licensed MRO resources to coordinate technical execution and sustainment decisions. Customer Training Program : Develop and manage customer training programs to strengthen maintenance capability and improve sustainment outcomes. Spares and Materiel Execution : Lead spares/materiel forecasting, control, procurement, and reporting to support fleet readiness and contract compliance. Program Governance & Internal Leadership Updates : Lead regular program updates for internal leadership and drive structured governance across priorities, risks, and actions. Trend Analysis & Corrective Actions : Analyze contract trends, identify gaps, and drive corrective actions to improve performance, compliance, and customer experience. Integrity, Controllership & Compliance : Ensure operational excellence in integrity, controllership, and compliance expectations across all contract management activities. Contract Management Discipline : Provide contract administration leadership across terms and conditions, claim management, risk modeling, and estimating processes supporting tenders and project reviews.

Required Qualifications

• Residency : Must be a Canadian resident
• Contract Documentation Requirement (RCN) : Must be able to provide academic qualifications, years of experience, and the number/description of Defense projects completed , including references demonstrating where/when/how requirements are met.
• Experience Pathways (RCN Contract Requirement) : Candidate must meet (a and b) or (c) below: (a) Five (5) years’ experience in the last ten (10) years as a program manager of LM2500 Gas Turbine Assembly maintenance support of at least $5M CAD in value for the five (5) years of experience. For clarity, different contracts (of at least $3M CAD each in value) can be used as proof of experience; and (b) Proof of a current Project Management Institute (PMI) Project Management Professional (PMP) certification, maintained current during tenure under the contract; or (c) If PMP is not held, ten (10) years’ experience in the last fifteen (15) years as a project/program manager of a defense contract in engineering or maintenance support at the gas turbine propulsion system level of at least $5M CAD in value for the ten (10) years of experience (different contracts of at least $3M CAD per year may be used as proof).
• Education : Bachelor’s degree from an accredited university or college
• Technical Background : Strong LM2500 technical background specializing in marine propulsion or power generation field service, naval marine engineering service, or merchant navy experience
• Security : Possession of a Canadian Defense Security Clearance ( NV1 ) or the ability to obtain such a clearance is a mandatory requirement

Closing

Relocation Assistance Provided

• Yes