Sr. ServiceNow Solutions Architect

Job Description

ServiceNow Solution Architect leads implementation projects for our clients. This consulting role acts as a trusted advisor and technical leader, guiding organizations through the design, configuration, and deployment of ServiceNow solutions. Translates business needs into scalable architectures, ensures alignment with best practices, and oversees the delivery of end-to-end ServiceNow implementations across ITSM, ITOM, ITAM, HR, and other enterprise workflows.

Key Responsibilities

Lead ServiceNow Implementations: Oversees the full lifecycle of ServiceNow projects, from discovery and requirements gathering to design, build, testing, deployment, and post-implementation support.

Solution Architecture: Define sand document scalable ServiceNow architectures, ensuring alignment with client requirements, industry best practices, and ServiceNow’s platform capabilities.

Client Advisory: Acts as the primary technical consultant to clients, advising on platform strategy, governance, integration approaches, and roadmap planning.

Team Leadership: Provides technical leadership to project teams, including developers, business analysts, and administrators, ensuring consistent delivery quality.

Stakeholder Engagement:

Collaborates with business leaders, IT executives, and cross-functional teams to translate business goals into technical solutions.

Quality & Compliance: Establishes architectural standards, design patterns, and guardrails to ensure secure, maintainable, and future-ready implementations.

Innovation:

Stays current with ServiceNow releases, new features, and emerging capabilities to provide thought leadership and innovative solutions for clients.

Qualifications

Experience:

10 years of experience across the platform. 6+ years ServiceNow solution design and delivery . Proven experience leading multiple enterprise level ServiceNow implementations.

Technical Expertise:

Strong knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, Integrations (REST/SOAP), and Service Portal. Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.).

Strong knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, Integrations (REST/SOAP), and Service Portal.

Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.).

Certifications:

ServiceNow certifications required.

CSA CAD CIS Data Foundations

CSA

CAD

CIS Data Foundations

Must have a combination of multiple CIS

ISTM (required) ITOM (Discovery, Service Mapping, Event ma HAM SAM HRSD

ISTM (required)

ITOM (Discovery, Service Mapping, Event ma

HAM

SAM

HRSD

Preferred certifications

ServiceNow Certified technical Architect (CTA)

Consulting Skills:

Excellent communication and presentation skills with the ability to engage senior stakeholders. Strong problem-solving, facilitation, and client management capabilities. Ability to lead workshops, drive consensus, and deliver clear architectural documentation.

Excellent communication and presentation skills with the ability to engage senior stakeholders.

Strong problem-solving, facilitation, and client management capabilities.

Ability to lead workshops, drive consensus, and deliver clear architectural documentation.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.