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Sr.Sales Specialist-Hospitality

INDEX Holding
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Travel and tourism salesSales and business developmentRevenue generationIndividual and group travel bookingsTicketing and reservationsTravel arrangements
Free

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Travel and tourism salesSales and business developmentRevenue generation
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Job Summary

The Senior Sales Specialist is responsible for driving sales and revenue growth through new business, client development, and individual and group travel bookings.

The role manages travel recommendations, arrangements, ticketing, records, payments, documentation, and upselling opportunities.

Key Roles and Responsibilities

  • Drive individual and group travel sales, generate new business, and achieve revenue and profit targets.
  • Generate and convert leads through cold calling, networking, referrals, and business development activities.
  • Recommend suitable travel packages, destinations, and services based on client requirements.
  • Manage ticketing, accommodation, transportation, tours, and itineraries from end to end.
  • Build relationships with clients, suppliers, and business partners.
  • Handle inquiries and complaints, resolve travel issues, and maintain customer satisfaction.
  • Manage bookings, payments, refunds, client records, and documentation accurately.
  • Identify upselling and cross-selling opportunities and maintain knowledge of travel products and regulations.

Key Skills and Qualifications

  • Minimum three years of experience in travel and tourism sales.
  • Proven experience in sales, business development, and revenue generation.
  • Experience in individual and group travel bookings, ticketing, reservations, and travel arrangements.
  • Strong knowledge of travel destinations, accommodation, transportation, and travel regulations.
  • Ability to manage multiple bookings, clients, and complex itineraries.
  • Proficiency in travel booking systems, GDS, CRM, and Microsoft Office.
  • Excellent customer service, relationship management, communication, and cultural awareness skills.
  • Excellent verbal and written English communication skills.

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