Sr. Program Manager, WW FBA

Role Overview

Metric Ownership and Diagnosis

• Partner with in-country FBA, supply chain, retail, and operations teams to improve key FBA inventory metrics.
• Build root-cause attribution frameworks linking forecasting gaps, inbound defects, seller restock adoption, and fulfillment-center constraints to outcomes.
• Lead weekly, monthly, and quarterly metric reviews and represent FBA in country business review forums.

Experiments and Product Improvements

• Design and run structured seller experiments involving adoption levers, communication treatments, and incentive mechanisms.
• Use experiment findings to build an evidence-based product and program roadmap.
• Work with product, science, and BI teams to translate insights into scalable improvements and reflect emerging-store requirements in global roadmaps.

AI and Peak Readiness

• Identify opportunities to use AI and automation for metric tracking, root-cause diagnosis, and corrective actions.
• Coordinate readiness for Prime Day, BFCM, and other peak periods by identifying inventory risks and developing mitigation plans.

Global and Country Collaboration

• Connect WW FBA with in-country stakeholders by validating hypotheses, surfacing local edge cases, and supporting system rollouts.
• Consolidate country-specific inputs for OP1 and OP2 and support knowledge transfer in both directions.

Basic Qualifications

• Bachelor's degree in business, data science, public administration, finance, engineering, human resources, or a related field.
• Experience owning business metrics end-to-end, defining measurement frameworks, diagnosing root causes, and leading cross-functional improvement.
• Proficiency in SQL or equivalent querying tools for independent operational analysis.
• Strong written and verbal communication skills, including structured reviews for senior leadership.
• Ability to influence teams without direct management authority in ambiguous or evolving contexts.
• Experience applying AI or automation to redesign an analytical or operational workflow.

Preferred Qualifications

• Experience in inventory planning, supply chain operations, marketplace or platform supply chain, or seller/vendor-facing operations at scale.
• Familiarity with inventory systems, placement logic, restock recommendations, capacity management, or seller-facing tools.
• Experience working in or closely with non-US Amazon stores such as EU, JP, or IN.
• Ability to build operating mechanisms from scratch without established playbooks.