Sr. Process Associate - Finance & Procurement Services

We provide extensive high-quality and cost-efficient Finance & Procurement services from purchasing to the processing of outgoing payments, Cash allocation, Fixed Assets accounting, Accounts reconciliation and Closing & Reporting. We work with a strongly integrated system and a highly automated processing environment and digital workforce.

Our customers receive innovative, easy-to-use services. We deliver maximum value to the business by driving process optimization and digitalization using our ambitious approach, and we support our customers’ current and future business requirements with the help of our high level of process and automation competency.

The IOL Technical Support Analyst will provide first-level technical Support for IOL P2P/AP applications. The role involves handling business user and vendor queries, assisting vendors in uploading invoices, registration, account maintaince and coordinating with internal teams, and ensuring timely resolution of tickets. The candidate should have basic SAP & P2P knowledge along with strong communication and email-writing skills.

Provide L1/L2 support for IOL system and related tools

Handle tickets raised via email or ticketing tools and ensure SLA compliance

Support users with system access, navigation, and basic technical issues