Sr NetIQ Engineer (NetIQ OpenText)

Partnership - Work closely with business partners, technology teams, infrastructure teams, application owners, vendors, and support teams to resolve issues, communicate impacts, and coordinate service restoration or change activities. Build strong working relationships and ensure stakeholders are informed of relevant updates, support processes, risks, and policy or control changes affecting IDM services.

Project delivery and change support - Act as a subject matter expert in assessing the impact of planned system changes, releases, and projects on NetIQ Open Text Identity Manager services and production environments. Support delivery activities by partnering with Engineering, QA, Infrastructure, Security, and Project teams to ensure changes are implemented in compliance with organizational standards including security, continuity, compliance, and privacy requirements. Research, evaluate, and recommend improvements to procedures, standards, and technical solutions, and support issue resolution during system incidents and outages.

Who you are

You can demonstrate experience in: NetIQ OpenText Identity Manager technologies, production support, and enterprise application environments. You have strong working knowledge of IDM concepts including provisioning, authentication, authorization, user lifecycle management, access controls, integrations, and operational support processes. You are responsible for the hands-on support, maintenance, troubleshooting, and enhancement of NetIQ Identity Manager drivers, including investigating driver-related incidents, resolving production issues, monitoring driver performance, supporting deployments and configuration changes, and ensuring reliable integration between IDM and connected systems. Experience with IDM platforms, connectors or drivers, and troubleshooting complex incidents is essential.

Your influence makes a difference . You understand that strong relationships and effective collaboration are essential to resolving issues and delivering reliable IAM services. You build credibility through your technical expertise, judgment, and ability to work across teams.

You're digitally savvy. You actively seek opportunities to improve processes, automate tasks, and adopt new technologies that enhance the efficiency, resilience, and security of IDM services.

You know that details matter. You apply strong analytical and critical thinking skills to investigate incidents, identify root causes, assess risk, and make sound decisions in both project and production support situations.

You put our clients first . You respond with urgency, professionalism, and accountability to deliver secure, stable, and effective identity services that support business and client needs.

Values matter to you. You bring your authentic self to work and demonstrate trust, teamwork, and accountability in everything you do.

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