Sr Mgr, Technical Program Management

Essential Functions/ Responsibilities

• Technical Portfolio Delivery & Execution Leadership
• Lead the delivery of a portfolio of technical product initiatives, including product defects, small product enhancements, client-specific requirements, high-visibility biller requests, and strategic product improvements.
• Oversee delivery timelines, scope, dependencies, risks, and execution plans across multiple product and engineering teams.
• Ensure product commitments are properly prioritized, planned, tracked, and delivered in alignment with business goals, client expectations, and operational readiness.
• Partner with Product Managers, Engineering Leads, QA, DevOps, Implementation, Release Management, Account Management, and Compliance to drive successful delivery outcomes.
• Provide leadership oversight for critical client-facing issues, escalations, and high-impact product delivery requests.
• Product Defects, Enhancements & Client Requirement Management
• Oversee the intake, prioritization, planning, and delivery of product defects, minor enhancements, client-driven requests, and high-visibility biller requirements.
• Partner with Product and Engineering to assess business impact, technical complexity, urgency, and delivery feasibility.
• Ensure critical defects and client-impacting issues are triaged effectively, assigned to the right teams, and driven to resolution.
• Support prioritization decisions by balancing client urgency, product roadmap commitments, technical debt, regulatory needs, and operational impact.
• Track delivery progress from intake through development, QA, UAT, release, and post-release validation.
• Governance, Reporting & Stakeholder Management
• Establish and maintain governance practices across the product delivery portfolio, including status reporting, escalation management, RAID tracking, delivery reviews, and executive updates.
• Provide clear, concise, and actionable updates to senior leadership on portfolio health, risks, blockers, delivery trends, and key decisions required.
• Act as a key liaison between Product, Engineering, Implementation, Account Management, Professional Services, Release Management, Finance, Compliance, and Operations.
• Ensure stakeholders have visibility into delivery progress, trade-offs, risks, release readiness, and client-impacting dependencies.
• Drive alignment across teams to ensure strategic priorities, client commitments, and technical delivery plans remain connected.
• Technical Delivery Oversight
• Work closely with Engineering and technical teams to understand solution design, API integrations, platform dependencies, technical constraints, defect root causes, release impacts, and implementation considerations.
• Ensure technical delivery plans account for development, testing, code review, environment readiness, deployment, release coordination, and production validation.
• Support technical issue resolution by facilitating root cause analysis, dependency mapping, impact assessment, and cross-team coordination.
• Partner with QA and DevOps to improve testing readiness, deployment reliability, defect prevention, and release quality.
• Translate complex technical issues into clear business language for non-technical stakeholders and executive audiences.
• Proactively identify risks, blockers, resource constraints, technical dependencies, and delivery issues that may impact product commitments or client outcomes.
• Process Improvement & Operational Excellence
• Continuously improve delivery processes across the product development lifecycle to reduce cycle time, improve predictability, and increase delivery quality.
• Identify opportunities to streamline intake, prioritization, grooming, development handoff, QA validation, release readiness, and post-release support.
• Define and monitor delivery KPIs such as cycle time, lead time, throughput, defect aging, backlog health, release readiness, SLA adherence, and delivery predictability.
• Introduce scalable operating practices, templates, dashboards, and governance routines to improve portfolio visibility and execution consistency.
• Drive adoption of Agile delivery practices, continuous improvement, automation, and data-driven decision-making across product teams.

Supervisory Responsibility

• May supervise as required.

Education & Experience

Work Environment

Physical Demands

Position Type/Expected Hours of Work

Travel

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Reasonable Accommodation