Sr. Manager - Presales - BPO

The Senior Manager of BPO leads the design and delivery of winning proposals for business process outsourcing opportunities with a strong emphasis on AI-enabled distributed models, digital workforce orchestration, and Interaction-as-a-Service (IaaS).

This role blends commercial strategy, solution architecture, and operational modeling to create scalable, innovative, and customer-centric outsourcing offerings.

+ Design BPO models leveraging AI agents, LLMs, automation, and hybrid human-AI workflows.

+ Architect distributed ecosystems (onshore/offshore/AI virtual capacity).

+ Assess client environments for AI efficiency opportunities.

+ Build solution blueprints and quantify benefits using modeling techniques (FTE reduction, throughput).

+ Deep understanding of IaaS models, omnichannel contact management, and consumption based proposals.

+ Knowledge of next-gen contact center tech, cloud platforms, and digital tools.

+ Define interaction-level SLAs, routing logic, and create AI-aligned pricing structures.

+ Develop AI-inclusive pricing models and build robust business cases.

+ Master various deal structures: fixed price, consumption-based, hybrid risk-reward.

+ Lead commercial discussions, identify cost levers, and partner with Finance to ensure sustainable margins.

+ Master the RFI/RFP process; drive the full proposal lifecycle.

+ Synthesize complex technical inputs into crisp, differentiating business narratives and executive summaries.

+ Coordinate internal stakeholders (IT, Legal, Operations, Security) to finalize solution components.

+ Utilize strong consultative skills to translate client needs into AI-enabled BPO solutions.

+ Lead solution workshops, design sessions, and articulate how AI improves CX and operational efficiency.

+ Support Sales during negotiations and deal shaping.

+ Align diverse stakeholders (Data Science, Tech, Finance) to ensure viable and scalable solutions.

+ Identify and mitigate technical, operational, and commercial risks (data security, model bias, compliance).

+ Ensure operational readiness and adhere to governance standards.

This role offers a mix of remote work flexibility and the potential for engaging with various industries.

It is essential for candidates to possess a thorough understanding of the outsourcing landscape and demonstrate innovative methods in service delivery.