Senior Application Support Specialist – Banking Applications (UAE)
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Key skills for this role
About the Role
We are looking for an experienced Senior Application Support Specialist to join a leading banking organization in the UAE. The successful candidate will support mission-critical banking applications, ensure high availability, resolve production issues, and coordinate with business stakeholders.
Key Skills for This Role
Responsibilities
- Provide Level 2/Level 3 production support for critical banking applications
- Monitor application health, troubleshoot incidents, and ensure timely resolution in line with SLAs
- Support daily banking operations and payment processing
- Perform root cause analysis and implement permanent fixes
- Coordinate with business users, vendors, infrastructure, and development teams
- Support application releases, patches, upgrades, and deployments
- Prepare operational documentation and support reports
- Participate in on call support for critical banking applications
- Ensure compliance with banking security, audit, and operational standards
Requirements
- 8+ years of Application Support experience
- 5+ years supporting banking applications in a production environment
- Experience working within UAE banks or financial institutions
- Strong incident management and problem management skills
- Experience supporting mission critical payment applications
- Knowledge of ITIL processes
- Excellent stakeholder communication skills
- Bachelor's degree in Computer Science, Information Technology, or related discipline
Full Job Posting
Overview
- We are looking for an experienced Senior Application Support Specialist to join a leading banking organization in the UAE.
- The successful candidate will be responsible for supporting mission critical banking applications, ensuring high availability, resolving production issues, coordinating with business stakeholders, and maintaining seamless integration with UAE Central Bank payment systems.
Key Responsibilities
- Provide Level 2/Level 3 production support for critical banking applications.
- Monitor application health, troubleshoot incidents, and ensure timely resolution in line with SLAs.
- Support daily banking operations and payment processing.
- Perform root cause analysis and implement permanent fixes.
- Coordinate with business users, vendors, infrastructure, and development teams.
- Support application releases, patches, upgrades, and deployments.
- Prepare operational documentation and support reports.
- Participate in on call support for critical banking applications.
- Ensure compliance with banking security, audit, and operational standards.
Mandatory Technical Experience
- Hands on support experience with several of the following UAE banking applications and payment systems: ICCS, WPS, DDS, IPI, NPSS, AECB integrations, UAE Central Bank payment applications, banking middleware and integration platforms, SQL and database troubleshooting, Linux and/or Windows applicatio
Required Experience
- 8+ years of Application Support experience.
- 5+ years supporting banking applications in a production environment.
- Experience working within UAE banks or financial institutions.
- Strong incident management and problem management skills.
- Experience supporting mission critical payment applications.
- Knowledge of ITIL processes.
- Excellent stakeholder communication skills.
Preferred Experience
- Experience with UAE Central Bank applications.
- Experience supporting payment gateways and payment switches.
- Familiarity with SWIFT messaging.
- API and integration support experience.
- Knowledge of Oracle and/or Microsoft SQL Server.
- Experience with monitoring tools such as AppDynamics, Dynatrace, Splunk, ELK, or similar.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- ITIL Foundation certification is preferred.
- Relevant banking or infrastructure certifications are advantageous.
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