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Sr. Manager, Engineering
Dialpad
Vancouver, CAN
Full-time
Mid-Senior
Onsite
Discovered 4 weeks ago
Real-time CommunicationsWebRTCSIPVoIPContact Center Domain KnowledgeAI-assisted Development
Free
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Role Overview
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Key Skills for This Role
Real-time CommunicationsWebRTCSIPVoIPContact Center Domain KnowledgeAI-assisted Development
Full Job Posting
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
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