Sr Manager - Customer Interaction Suite
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Key skills for this role
About the Role
Tata Communications seeks a Senior Manager to drive customer engagement and growth in Unified Collaboration. The role involves building trusted client relationships, identifying opportunities, and leading deal closure.
Key Skills for This Role
Responsibilities
- Build and execute growth strategy and go to market strategy for product portfolio in the region
- Identify solution partners and establish regional alliances
- Identify high potential customers and build long term alliances
- Analyze client requirements, determine best solution fit, and create compelling propositions
- Lead technical conversations with clients alongside technical architect team
- Deliver revenue targets and pipeline growth
- Lead client negotiations, manage deal progression and closure
Requirements
- Bachelor's degree or equivalent experience; MBA preferred
- 7 12 years of enterprise sales experience
- Experience in technology services companies (telecom, hardware, software, cloud) in account management
- Proven record of coupling business acumen with technology knowledge
- Excellent communication and collaboration skills
Full Job Posting
About the Company
- Tata Communications redefines connectivity with innovation and intelligence, driving Cloud, Mobility, IoT, Collaboration, Security, Media and Network services.
Broad Outline of the Role
- Responsible for driving deeper and wider customer engagements in Unified Collaboration domain to identify and develop growth opportunities.
- Build trusted relationships with clients, understand their value proposition, and help solve critical business problems.
- Tactical role contributing to defining direction of operating plans based on business strategy with mid term impact on business unit results.
Minimum Qualifications & Experience
- Bachelor's degree and/or equivalent experience; MBA or equivalent preferred.
- 7 12 years of enterprise sales experience.
- Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.
Other Knowledge & Skills
- Proven record of coupling business acumen with technology knowledge to connect customer business challenges to technology decisions.
- Able to translate business information from customer and provide insights to Solutions, SME, and product teams.
- Excellent communicator and collaborator with strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills.
- Strong understanding of latest trends in enterprise networking space, including competitive landscape.
Key Responsibilities
- Build and execute growth strategy and go to market strategy for respective product portfolio in the region.
- Identify solution partners and establish regional alliances to develop market and segments.
- Identify high potential customers and build long term alliances.
- Understand and analyze client requirements, determine best solution fit, and create compelling proposition.
- Lead technical conversations with clients working alongside technical architect team.
- Deliver revenue targets and pipeline growth.
- Lead client negotiations, manage deal progression and deal closure by ensuring cross functional teams are aligned.
- Proactively identify problem areas internally and set up periodic bid calls to propose desired solutions and prioritize key opportunities.
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