Sr. Manager, Customer Analytics and Experience

What you will do:

• Continue to build and evolve CP’s 2030 strategy for NA Customer Engagement Analytics by leading a comprehensive assessment of the current data & analytics landscape, identify gaps, inefficiencies, and opportunities
• Collaborate with GIT and Global Supply Chain Analytics team and be part of the global strategies to solve business problems at global scale
• Periodic assessment to determine what data sets, solutions, reports, and technology should be prioritized and scaled
• Define key performance metrics and data governance frameworks to ensure consistency, accuracy, and accessibility of insights across CP’s customers in North America
• Identify what advanced analytics solutions and capabilities should be leveraged and used to support the Customer Engagement team as well as the Customer Service and Logistics team to drive efficiencies
• Lead the utilization of advancements in technology, AI and GenAI to deliver efficiencies in their day-to-day efforts as well as business growth
• Develop and deploy AI Assistants understanding what is the largest need with the most important impact in the business
• Understands business needs and questions and identifies the right analytics capabilities to solve them
• Translates the analytics and integrates and implements learnings into business processes
• Assist with change management needs (e.g., training, communications, etc.) as part of roll-out and on-going support of analytic tools, processes and services
• Required Qualifications
• Bachelors Degree in Statistics, Business Analytics, Data Science or similar field
• 10+ years of experience in driving analytical insights and solutions
• Experience supporting and working with multi-functional teams in a dynamic environment
• Strong hands-on/experience on developing statistical models and on coding languages such as Python, SQL, PySpark, SparkR
• Working knowledge on visualization tools like Domo, Looker, Sigma, Power BI or any similar
• Leverage knowledge of Snowflake to efficiently query, manage, and scale large data environments in support of advanced analytics initiatives
• Strong knowledge of Circana, NielsenIQ, 1010data, or point-of-sale (POS) or any similar retailer data tools.
• Preferred Qualifications
• Masters in Statistics/Economics or MBA in Business Analytics / Data Science
• Mastering in advancements in agentic AI
• Implementation Knowledge of machine learning techniques and their real-world advantages/drawbacks.
• Presentation skills, including structuring and storytelling to update on progress, key challenges and support needed
• Ability to provide structure and think strategically in complex business context
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• Ability to independently plan and execute deliveries
• Managing and leading a team for solutioning predictive models and ad-hoc data needs from internal sources
• Compensation and Benefits Salary Range $139,200.00 - $174,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies. Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. For additional Colgate terms and conditions, please click here. #LI-Hybrid