Sr. Logistics Analyst

Responsibilities

• Essential Functions
• Understand inventory management & other Logistics programs.
• Administer/ review customer orders/ blanket orders, re: price, quantity, delivery, terms, conditions, etc.
• Perform customer service, resolve routine and more complex customers issues
• Downloads customers’ web-based/other demand & inventory data daily/as necessary.
• Review customer demand & inventory data daily/as necessary to release customer orders for shipping to manage customer demand and inventory levels.
• Decide/ assist/ advise other team members on quantity allocation to multiple customers when HFS inventory is insufficient to meet customers’ expectations.
• Negotiate deliveries with internal suppliers and external customers as necessary. Analyze/understand customer demand/requirements, contractual commitments, customer specifications, and other data to assist in improving logistics program activities.
• Coordinate/negotiate with other functions (shipping, warehouse, manufacturing sites, IS, purchasing and QA) to provide response to customer.
• Discuss and negotiate with customers re: customer demand, forecasts, inventory requirements, and inventory levels. Identify fluctuation in consumptions and seek explanations/resolutions.
• Coordinate follow-up between customer and manufacturing sites to better support customer needs.
• Advise customers about schedule changes.
• Coordinate RMAs and CERs to resolve discrepancies as necessary.
• Analyze and recommend improvements for inbound and outbound product flows, inventory movement, inventory levels, product consolidation and shipment (multiple facilities, between facilities, to customer as appropriate/necessary).
• Contribute to process/ methodology/ work practices improvement. Strong involvement in the execution and completion of the projects.
• Provide input to the forecast management groups to help in the creation of appropriate production order runs.
• Assist with other demand management activities as directed.
• Meet with customers on or off site as required.