greenhouse
Sr. IT Support Engineer
Swoogo
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 1 weeks ago
Google WorkspaceOkta1PasswordSlackClaude EnterpriseMCP
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Google WorkspaceOkta1Password
Role Overview
In this role, you will be responsible for:
Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration — provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and the inevitable "I got a new phone and can’t log in" tickets
Build and maintain AI-assisted support workflows to auto-resolve common requests, with intelligent triage/routing, and self-serve flows
Administer our AI tooling stack (Claude Enterprise, MCP connectors, and similar) for the whole company: seat provisioning, connector troubleshooting, usage monitoring, and being the calm voice in Slack when a third-party outage isn't actually us
Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) — patching, security baseline enforcement, hardware lifecycle (replacements, loaners, offboarding pickups), and diagnosing the weird stuff
Administer Google Groups/distro lists and email hygiene — access requests, safe-sender/allowlist changes, and a first line of defense on phishing reports
Support onboarding and offboarding automation so new hires have working accounts on day one and departing employees are fully, cleanly deprovisioned
Partner with Security & Compliance on access reviews, basic incident triage, and making sure "fast" and "correct" aren't in tension
Key Skills for This Role
Google WorkspaceOkta1PasswordSlackClaude EnterpriseMCP
Full Job Posting
Who You Are
You've got real experience with AI-driven automation — auto-triage, self-serve resets, agentic workflows that knock out the repetitive stuff before a human ever touches it. But you also know which requests need a real person, and you handle those with the right level of human attention. Figuring out what to automate and what to hand off to a human is a judgment call, and you're usually right.
This isn't a queue-sitting job, and we don't want automation that makes people feel like a number. If you like the idea of building tools that unblock a coworker in ninety seconds while still knowing them by name, we'd love to talk.
About the Role
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer