Sr IT Analyst Front-end Order Management

Job Summary

What you will do

• Lead delivery and operational support activities for critical enterprise applications.
• Collaborate with business partners to understand requirements, evaluate solution options, and support strategic initiatives.
• Coordinate application enhancements, releases, testing activities, and production deployments.
• Identify and manage risks, dependencies, issues, and impacts across interconnected business and technology solutions.
• Partner with development teams, architects, vendors, and support organizations to maintain application reliability and performance.
• Support troubleshooting and resolution of complex application and integration issues.
• Ensure applications meet security, compliance, governance, and operational standards.
• Contribute to technology roadmaps, application lifecycle planning, and modernization initiatives.
• Communicate project status, risks, and key decisions to stakeholders and leadership.
• Drive continuous improvement opportunities, including automation and AI-enabled solutions that improve support and delivery processes.

What you will have

Top Candidates Will Also Have

Success in This Role

Core Application Systems

• Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. Level Extensive Experience: • Manages application-related issues, implications, and approaches with clients. • Evaluates key interfaces and interdependencies among core applications systems. • Explains features and benefits of core applications for consideration by business units. • Implements existing and planned application enhancements in major business units. • Tracks data flow between own applications and core applications in other business areas. • Plans enhancement, conversion, and retirement strategies for core applications. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Extensive Experience: • Ensures capture of lessons to be learned from a problem-solving effort. • Organizes potential problem solvers and leads problem resolution efforts. • Uses varying problem-solving approaches and techniques as appropriate. • Contributes to standard practices for problem-solving approaches, tools, and processes. • Analyzes and synthesizes information and devises alternative resolution strategies. • Develops successful resolutions to critical or wide-impact problems. Application Design, Architecture : Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design. Level Extensive Experience: • Analyzes system requirements and translates them into detailed design specifications. • Designs complex application architectures that meet performance, scalability, and reliability requirements. • Evaluates and selects appropriate pattern, components, technologies, and tools for application development; integrates them with technical design. • Leads application design reviews and walkthroughs to ensure alignment between business requirements and technical solution. • Troubleshoots complex design issues and provides innovative solutions. • Prepares technical design documents and blueprints for applications. Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). Level Working Knowledge: • Tracks problems associated with the quality and effectiveness of application software. • Researches the benefits and drawbacks of an organization's application software. • Drafts application software usage for the department's needs. • Provides instant support for end users of application software. • Implements a specific application software under the supervision of management. Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Extensive Experience: • Plays an active or leading role in recording and storing requirement documents in various forms. • Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage. • Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases. • Produces detailed functional and information requirements models and documentation. • Trains others on requirements walkthroughs and quality reviews. • Utilizes automated diagramming tools to ensure traceability of requirements. System and Technology Integration : Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. Level Extensive Experience: • Designs and develops applications or technology interfaces and bridges. • Documents existing best practices for system or technology integration processes. • Identifies and quantifies risks of proposed alternatives to a system or technology integration initiative. • Delivers training on major issues, interfaces, considerations and potential pitfalls and risks. • Discusses with line areas on data, technology and application integration issues. • Advises others in how to integrate projects across multiple technologies. System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Extensive Experience: • Verifies the proper flow of transactions across all input, output and storage channels or devices. • Evaluates interoperability of new systems with existing systems during the beta testing phase. • Supervises the testing of complex, multi-platform and distributed applications. • Designs processes to ensure that the system meets and maintains requirements and expectations. • Coaches end users on the development of test data and test scenarios for system validation. • Manages the execution of test plans, including resources, strategies, schedules, processes and tools. Technical Troubleshooting : Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. Level Working Knowledge: • Discovers, analyzes, and resolves hardware, software or application problems. • Works with vendor-specific diagnostic guides, tools and utilities. • Handles calls related to product features, applications, and compatibility standards. • Analyzes code, logs, and current systems as part of advanced troubleshooting. • Records and reports specific technical problems, solving processes and tools that have been used.
• What you will get:
• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

Health and Wellness

Financial Wellness

Additional Information

Posting Dates