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Sr. Implementation Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided)
Maximus
New York, USA
Full-time
Senior · 7+ years experience
Onsite
Discovered 1 weeks ago
SmartsheetJiraWaterfallAgile
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Description & Requirements
- Essential Duties and Responsibilities:
- - Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.
- - Monitor schedule progress, and implement corrective measures as needed. Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.
- - Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- - Prepare and deliver project status information to stakeholders.
- - Implement solutions to improve or enhance processes and services provided to our customers.
- - Lead continuous improvement teams.
- - Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation.
Minimum Requirements
- - Bachelor's Degree
- - 7-10 years of experience
- - Strong skills in critical thinking, interpersonal interactions (negotiation, conflict resolution, consulting, and mentoring), team facilitation/leadership, and presentation/public speaking.
- - Ability to work on multple projects under time constraints.
- - Proactive, analytical, and process driven, with a strong focus on meeting deliverables and advocating on behalf of the customer.
- - Strong verbal and written communication skills required.
- - Must be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments.
- - Experience in managing large corporate initiatives.
- - Excellent working knowledge of MS Office products.
- - Supervisory or management experience preferred.
- - Experience using Smartsheet and Jira preferred.
- - Experience in both Waterfall and Agile methodologies highly preferred.
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