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ITSM Entitlement Analyst

Maximus
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered Yesterday
Free

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Job-Specific Essential Duties and Responsibilities

  • - Coordinate and manage relationships with 30+ commercial software publishers, supporting enterprise desktop software licensing operations across the contract. - Track, analyze, and maintain compliance for 400+ software entitlements, ensuring accurate usage, renewals, and reconciliation with contract terms. - Provide subject matter expertise in desktop software licensing, including onboarding new publishers, validating license compliance, and identifying optimization opportunities. - Support the procurement and onboarding of new managed publishers, including requirements analysis, documentation, and coordination with acquisition stakeholders. - Produce and contribute to contract deliverables, reports, and artifacts supporting enterprise IT operations and asset management. - Analyze business processes related to software asset management and licensing, recommending improvements aligned with federal IT governance and contract requirements. - Collaborate with technical, procurement, and program management teams to ensure licensing activities align with contract objectives and policies.

Job-Specific Minimum Requirements

  • Demonstrated experience coordinating with multiple commercial software publishers/vendors in an enterprise IT environment, including license onboarding and ongoing relationship management. - Proven ability to track, manage, and reconcile large volumes of software entitlements (hundreds of licenses), ensuring accuracy, audit readiness, and compliance with contract terms. - Hands-on experience providing software licensing subject matter expertise, including validating compliance, supporting renewals, and identifying optimization or cost ‑ avoidance opportunities. - Experience supporting IT procurement activities, including requirements documentation, coordination with acquisition teams, and onboarding of new managed publishers. - Strong analytical skills to analyze business processes, identify gaps or inefficiencies, and recommend improvements related to software asset management and licensing operations. - Experience producing formal deliverables, reports, and documentation in support of federal IT programs or enterprise IT operations. - Ability to collaborate effectively with technical, procurement, and program management stakeholders in a regulated federal environment - Bachelor’s degree in business, Information Systems, Management, or a related field (or equivalent experience) - 5+ years of experience in business analysis, IT asset management, software licensing, or enterprise IT support

Preferred Skills and Qualifications

  • Experience supporting federal IT programs under GSA MAS or similar contract vehicles - Strong knowledge of software asset management (SAM) and desktop licensing models -Experience supporting IT procurement and vendor onboarding - Advanced skills in Excel, reporting, and entitlement tracking - Strong written communication skills for formal deliverables and compliance documentation
  • #techjobs #clearance #veteransPage #LI-remote

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