Sr. Implementation Manager

Manage successful implementation of HealthStream software products.

Analyze existing and future-state business needs to design project schedules and implementation plans to exceed client expectations.

Responsible for ensuring resolution of project issues associated with successful implementation.

Maintain project documentation for key stake holders, Implementation Analysts, project team members, and client resources including but not limited to meeting minutes, project schedules, status updates, and acceptance documentation.

Mentor new and existing Implementation team members.

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Develops implementation project plans and scope of work appropriate for each implementation project.
• Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations
• Understands and identifies software functionality to support client business objectives.
• Coordinates all technical services including data transfer and installation between client and HealthStream.
• Reviews hardware recommendations and coordinates software installation process.
• Proactively escalates any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.
• Ensures that an effective training program is planned and executed.
• Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team.
• Performs related duties as required in support of client service goals.
• Assist Senior Management in the onboarding of Implementations teams
• Responsible for the adherence to documented procedures for Implementations
• Assist in the training of new Implementation staff, providing support whenever necessary
• Assist Senior Management in outlining and formalizing documentation and curating procedures for Implementation tasks
• Manage projects, aligning business goals with software solutions to drive process improvements
• Leverage technical and business acumen to communicate effectively with clients
• Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets
• Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new VerityStream software
• Analyze and map data from existing systems to HealthStream databases
• Perform data and business analysis and provide recommendations for data integrity and data normalization

• Bachelor's degree in related discipline
• PMP certification a plus.
• 4+ years of experience leading software implementation projects; healthcare experience highly desirable.
• Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint.
• Experience with web conferencing software.

• Must have excellent oral and communication skills.
• Excellent project management skills.
• Excellent organization skills.
• Excellent task management and documentation skills.
• Poses strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
• Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details.
• Able to work effectively with various teams of different backgrounds
• Able to manage multiple client relationships simultaneously.
• Have a demonstrated affinity for technology.
• Meticulous attention to detail to create and maintain documentation
• Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals.
• Ability to travel 40% of the time once travel resumes
• Extensive phone and computer usage.
• Could lift up to 20 lbs.

The salary range for this position is $78,629 - $85,000.

will be determined on the candidate’s level of experience and qualifications.

will be commensurate with skills, relevant experience, and performance in similar roles.

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Parental Leave
• 401k and Roth

• Life Insurance
• Short- and Long-Term Disability

• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance

• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals?

Join the HealthStream team and become a HealthStreamer!

Together, we can make a difference in the world of healthcare.

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All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address.

HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process.

If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

Req #48404