Associate Success Manager

The Associate Success Manager owns HealthStream onboarding activities for assigned customer workstreams, ensuring process adoption and guiding customers on best practices for configuring pre-deployed credentialing content to optimize efficiency and support customer success with our credentialing solution.

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Owns HealthStream onboarding activities for designated customer workstreams, ensuring successful process adoption in parallel with the launch or ongoing optimization of HealthStream solutions.
• Formulates deployment plans and timelines to maximize efficient use of our available best-practice content while ensuring client business needs are all met at the time of go-live.
• Analyzes client business processes and formulates expert advice to clients on how to best implement our automation engine and content library to reduce inefficiencies and streamline credentialing and review processes.
• Has the authority to negotiate with clients on behalf of clients and on the scope, design, implementation plan, and long-term optimization plan of HealthStream solutions.
• Leads client meetings for assigned workstreams to educate customers on best-practice configuration of pre-deployed content.
• Evaluates customer implementation needs during sales conversations to ensure alignment with onboarding strategy.
• Ensures timely updates to project records in Salesforce to maintain accurate status and progress tracking.
• Collaborates with internal teams to resolve customer onboarding issues promptly.
• Exercises discretion and independent judgment in evaluating client feedback to drive integral changes within our product, automation engine, and content library that allow our solutions to continually better represent and fulfill client needs.
• Engages productively in support of all HealthStream initiatives.
• You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• A Bachelor's Degree in related discipline.
• Minimum 3+ years in customer-facing roles, preferably SaaS or healthcare technology.
• Demonstrated advanced proficiency in Salesforce, Microsoft Suite, and CredentialStream.
• A working knowledge of SQL and relational databases is a plus.
• Have a demonstrated affinity for technology.

• Excellent oral and written communication skills.
• Excellent organizational skills.
• Excellent project management skills.
• Strong analytical skills and independent problem-solving ability.
• Have strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
• The ability to manage multiple client relationships and projects under supervision.
• Strong interpersonal skills and customer service orientation.
• Be able to work effectively with teams with different backgrounds, skill-sets, and vocabularies.
• Have professional poise and comfort with leading discussions with client decision-makers, end-users and IT professionals.
• Ability to travel up to 20% of the time.

The salary range for this position is $61,712 - $80,145.

will be determined on the candidate’s level of experience and qualifications.

will be commensurate with skills, relevant experience, and performance in similar roles.

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Parental Leave
• 401k and Roth

• Life Insurance
• Short- and Long-Term Disability

• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance

• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals?

Join the HealthStream team and become a HealthStreamer!

Together, we can make a difference in the world of healthcare.

Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud.

All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address.

HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process.

If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

Req #48399