Sr Field Operations and Intelligence Analyst

Design and implement agentic AI solutions that autonomously:

Analyze operational context

Recommend decisions and next-best actions

Trigger or orchestrate actions within enterprise systems

Design AI agents that:

Support branch, call center, and shared services teams with operational questions and actions

Guide users through approved workflows when direct system access is limited

Proactively surface exceptions, risks, and operational recommendations

Embed automation and intelligence directly into TKE One and enterprise platforms, avoiding standalone or manual tools.

Integrate and analyze data from TKE One, ERP, and other enterprise systems to support enterprise-wide embedded intelligence.

Identify operational patterns, bottlenecks, constraints, and inefficiencies impacting field service execution and branch performance.

Establish an AI-first approach to data quality improvement, enabling data cleansing through operational execution rather than manual cleanup cycles.

Identify, prioritize, and eliminate manual, Excel-based, paper-driven, and swivel-chair processes across:

Field Service

Branch Operations

Call Centers

Sales Support

Shared Services

Enable self-service operations intelligence to reduce escalations, manual intervention, and dependency on centralized support teams.

Ensure solutions are scalable, practical, and aligned with operational workflows used by field and branch teams.

Partner with IT, Product, Operations, and Process Excellence teams to define and embed intelligence directly into operational workflows and enterprise systems.

Support change adoption by ensuring solutions and outputs are intuitive, actionable, and easy for end users to interpret.

Communicate analytical findings, recommendations, and business insights effectively to both technical and non-technical stakeholders.

Quantify and track business impact of automation and intelligence initiatives, including:

Productivity gains

Cost reduction

Service cycle time improvements

Backlog reduction

Workforce planning and scheduling efficiency

Technician productivity and utilization

5-8+ years of progressive experience in operations intelligence, data science, advanced analytics, or intelligent automation, with a demonstrated focus on embedding analytics and automation directly into operational workflows

Experience working with: Large‑scale operational, workforce, and transactional datasets Time‑series and event‑driven operational data Advanced statistical modeling, optimization, and decision science SQL and advanced data manipulation techniques Agentic AI and AI‑driven automation patterns that move beyond traditional rule‑based or reporting solutions

Large‑scale operational, workforce, and transactional datasets

Time‑series and event‑driven operational data

Advanced statistical modeling, optimization, and decision science

SQL and advanced data manipulation techniques

Agentic AI and AI‑driven automation patterns that move beyond traditional rule‑based or reporting solutions

Strong experience in field service, industrial service, or asset‑intensive operating models, with a deep understanding of real‑world execution constraints, workforce dynamics, and operational trade‑offs.

Familiarity with cloud-based data and AI platforms (Azure, AWS, or GCP)

Demonstrated success replacing Excel‑, manual‑, or paper‑based processes with durable, automated, and system‑embedded intelligence that delivers measurable productivity, efficiency, or cost improvements.

Strong ability to translate complex and ambiguous operational problems into: Scalable decision models Automated workflows Embedded intelligence that frontline teams can act on with minimal training

Scalable decision models

Automated workflows

Embedded intelligence that frontline teams can act on with minimal training

Proven experience working cross‑functionally with Operations, Branch leadership, Call Centers, Shared Services, IT, and Process Excellence teams, influencing without authority and aligning technical solutions with how the business actually operates.

Clear communicator who can explain analytical outputs to non-technical stakeholders.

Strong focus on efficiency, automation, and measurable business value.

Bachelor’s degree in Computer Science, Data Engineering, Industrial Engineering, Operations Research, or a related quantitative field is required.

Master’s degree in Data Science, Artificial Intelligence, Information Systems, Operations Research, or a related discipline is strongly preferred.

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Supplemental medical plans

Company-paid short- and long-term disability insurance

Company-paid basic life insurance and AD&D

Optional life and AD&D coverage

Optional spouse and dependent life insurance

Identity theft monitoring

Pet insurance

Company-paid Employee Assistance Program (EAP)

Tuition reimbursement

401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

15 days of vacation per year

11 paid holidays each calendar year (10 fixed, 1 floating)

Paid sick leave, per company policy

Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.

Our financial benefits go beyond your salary, offering attractive extras that make a real difference. From retirement plans and allowances to discounts – at TKE, we empower you to actively shape your financial future.

Move with flexibility – our mobility benefits support modern, sustainable, and personalized solutions. Whether for work or leisure, we help you reach your destination comfortably and eco-consciously.

At TKE, people come first – and that includes their personal environment. With our family benefits, balancing work and private life becomes much easier.

With a wide range of health and wellness programs, we create an environment where you can truly feel your best.

TKE+ is about exclusive extras that make a real difference. Enjoy local perks like discounts, employee events, sports programs, meal subsidies, and health initiatives designed to enrich your everyday life.