Sr. Engineer - Aftermarket (Export & IC)

Handling of RFQs for Replacement Pumps and Spares for global customers including intercompany

Review customer specification, drawings and contractual issues before quotation submitting

Enter requests in CRM, check reference pre-delivery

Check customer quotation request from technical and commercial standpoint, as well as for testing and trade compliance requirements

Initiate and follow-up trade compliance process, obtaining from customer all relevant documentation according to company guidelines

Prepare offers acc. to pre-delivery. For obsolete or modified products, or in case of different customer requirements, carry out hydraulic selection and select the correct replacement pump. If necessary, consult and clarify with AE to ensure correct selection of pump unit (for example, in case of motor selection). For deviating technical characteristics (when no 1: 1 replacement is possible) clarify the deviation with the customer

Clarify potential delivery times with Operations (Order Management Cell / Planning)

Consult with Engineering / ETO for technical clarifications

Create quotation in SAP and initiate approval process in CRM

Send offer to customers, clarify open points and possible customer queries, create revisions when necessary

Follow-up offers in cooperation with distributor and or field service

Order Transfer / Technical Handover to Customer Service with all required documents

Coordination with internal and external interfaces

Clarification of technical and commercial issues with internal team

Proactive approach to review funnels and win orders