naukri
Sr DATA ANALYST
TRANS SKILLS EMPLOYMENT SERVICES - SOLE PROPRIETORSHIP L.L.C.
Dubai, UAE
Senior
2 weeks ago
Power BIMicrosoft FabricDataverseAzurePower AutomateGenesys
Free
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Power BIMicrosoft FabricDataverse
About the Role
Own end-to-end data lifecycle, design scalable pipelines, build Power BI dashboards, and ensure data integrity for business intelligence and reporting.
Key Skills for This Role
Power BIMicrosoft FabricDataverseAzurePower AutomateGenesys
Responsibilities
- Design, build, and maintain scalable data pipelines ingesting data from Genesys Cloud APIs, CRMs, surveys, telephony, and operational systems
- Architect and maintain data models and table structures in Microsoft Fabric, Dataverse, Azure SQL, and Data Lake
- Build and maintain integrations between Genesys, Power Automate, Dataverse, SharePoint, Azure, and downstream BI tools
- Prepare daily, weekly, monthly, and ad hoc reports on contact centre KPIs
- Design and publish interactive Power BI dashboards with row level security and drill throughs
- Automate reporting end to end using Power Automate, Power BI dataflows, scheduled refresh, and alerting
- Apply SQL, DAX, Power Query (M), Python, PowerShell, REST APIs, and JSON to extract, transform, and load data
- Develop and consume REST APIs with OAuth, pagination, throttling, and error handling
Requirements
- Experience in data engineering, BI, and analytics
- Proficiency in Power BI, Microsoft Fabric, Azure, and Dataverse
- Experience with contact centre platforms like Genesys and CRM like Salesforce
- Strong SQL, DAX, Power Query, and Python skills
- Ability to design and maintain scalable data pipelines
Full Job Posting
Overview
- As a Senior MIS / Data Analyst, you will own the end to end data lifecycle supporting but not limited to the contact centre and business operations — from data ingestion, integration, and modeling through advanced analytics, AI driven insights, automation, and executive level reporting.
Key Responsibilities / Accountabilities
- Design, build, and maintain scalable data pipelines ingesting data from but not limited to Genesys Cloud APIs, CRMs (Salesforce/Dynamics), surveys, telephony, and operational systems.
- Architect and maintain data models and table structures but not limited to Microsoft Fabric, Dataverse, Azure SQL, and Data Lake, including staging, curated, and semantic layers (star/snowflake modeling).
- Build and maintain integrations and connectors between but not limited to Genesys, Power Automate, Dataverse, SharePoint, Azure, and downstream BI tools.
- Manage large volume interaction datasets but not limited to (voice, chat, email, WhatsApp) with pagination, incremental refresh, and historical backfills.
- Ensure data accuracy, consistency, lineage, and integrity through validation.
Business Intelligence, Reporting & Dashboards
- Prepare daily, weekly, monthly, and ad hoc reports on contact centre KPIs (AHT, CSAT, NPS, FCR, SLA, abandonment, occupancy, quality scores, agent performance) + business services department reports.
- Design and publish interactive Power BI dashboards with row level security, drill throughs, and mobile friendly layouts for management and operational users.
- Build semantic models (DAX, calculation groups, time intelligence) acting as a single source of truth.
- Automate reporting end to end using Power Automate, Power BI dataflows, scheduled refresh, and alerting.
- Produce executive PowerPoint / Power BI storytelling.
Technical Engineering & Coding
- Apply SQL, DAX, Power Query (M), Python, PowerShell, REST APIs, and JSON to extract, transform, and load data.
- Develop and consume REST APIs (Genesys, Salesforce, Microsoft Graph, custom connectors) with OAuth, pagination, throttling, and error handling.
- Build reusable Power Query / DAX libraries, templates, and team standards.
- Optimize pipeline, query, and dashboard performance (incremental refresh, partitioning, query folding, aggregations).
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