Sr Customer Experience Analyst

Key Responsibilities:

Serve as the subject matter expert for the Container Direct Program, partnering with North American and global stakeholders to support program execution.

Manage container program requirements, including minimum order quantities (MOQ), product mix requirements, and lead-time compliance.

Analyze transportation and customer experience data to identify opportunities for cost reduction, service improvements, and operational efficiencies.

Develop recommendations that support customer adoption of direct container programs while improving service performance and profitability.

Resolve customer, delivery, and operational issues through collaboration with Transportation, Supply Chain, Sales, and Sourcing teams.

Create and maintain reports, dashboards, and performance metrics related to service, transportation, and on-time delivery.

Monitor compliance with customer-specific requirements and support corrective actions when performance gaps are identified.

Provide analysis and insights to support leadership decision-making, continuous improvement initiatives, and business planning efforts.

Minimum Qualifications

Bachelor's degree

3+ years of experience in customer experience, supply chain, logistics, transportation, operations, or business analytics.

Experience analyzing data and translating findings into actionable business recommendations.

Proficiency with reporting and analytical tools such as Excel, Power BI, Tableau, SAP, or similar business systems.

Demonstrated ability to manage cross-functional projects and support operational improvement initiatives in a fast-paced environment.

Benefits highlights:

Discounts on our award-winning Electrolux products and services

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

#LI-OG1