Sr. Content Manager, Learning & Enablement (Customer)

• Own ongoing accuracy, consistency, and clarity of Help Center content
• Proactively identify and refresh outdated content rather than waiting for it to be flagged
• Ensure content reflects real customer workflows, not just feature descriptions

• Partner or consult as needed with Product and Product Marketing to translate releases into practical enablement materials
• Ensure release-related content is discoverable within the same governed system as everything else

• Collaborate with Product, Product Marketing, Operations, and Customer Success to gather accurate inputs and understand how content is used
• Track recurring questions and gaps to translate them into content improvements
• Leverage AI and modern tooling to increase content speed, consistency, and quality
• Identify incremental improvements to the content governance system over time

• 5-7+ years of experience in content strategy, instructional/enablement design, or content governance within SaaS
• Demonstrated ability to both design content systems (taxonomy, standards, governance) and create effective content hands-on
• Strong instructional design instincts, grounded in adult learning and adoption of new information
• Strong written communication skills and attention to detail
• Comfort setting standards and driving consistency across contributors without formal authority over them
• Systems-oriented mindset with a focus on reusability, accuracy, and efficiency
• Practice using AI and/or other automation capabilities to improve output quality and speed
• Experience using tools such as Zendesk, Loom, HubSpot, Pendo or comparable enablement/content platforms
• Cross-functional collaboration experience with Product, Product Marketing, Operations, or Customer Success teams
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks: At Hi Marley, we are committed to fair and transparent pay practices.

The annual base salary for this role is expected to fall within the range of [$71,100–$132,000], depending on experience, skills, qualifications, and location.

Offers are determined based on these factors as well as internal peer equity.

It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it
• Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
• Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
• Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
• A fun, lively startup culture that embraces creativity and innovation
• Core values-based leadership that guides our decision-making and daily interactions
• A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
• Flexible, hybrid work environment that values balance and trust
• Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
• Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer.

We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law.

We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx