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ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.
We're targeting candidates located anywhere in the greater DMV area, from western Fairfax County (Reston/Chantilly) through Washington, D.C., and into nearby Maryland (e.g., College Park), who can easily support customer engagements throughout the region.
ScienceLogic is looking for a TS/SCI Cleared Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.
Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
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About ScienceLogic... ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessl
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Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.
10+ years supporting Federal customers
Active TS/SCI clearance with ability to successfully complete a CI Poly
7+ years with enterprise infrastructure monitoring, network management, or application performance platforms
5+ years of hands-on Linux administration/support experience
Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments
Experience implementing and troubleshooting enterprise monitoring/network management solutions
Hands-on experience with SNMP, MIBs, traps and Syslog
Experience with MySQL and scripting/automation (PowerShell, Python, Bash or similar)
Strong customer-facing, troubleshooting, communication and consultative skills
Ability to work independently, lead customer engagements and manage competing priorities
Bachelor's degree in Computer Science, Engineering or related field
Experience with ScienceLogic/EM7, SolarWinds, NetCool/Tivoli, Nagios, HP OpenView or similar EMS/NMS platforms
Experience with REST/integrations, WMI, XML/SOAP and Linux scripting
ServiceNow, PagerDuty or other ITSM integration experience
PHP and/or Python experience
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.
www.sciencelogic.com
Private U.S. software company providing AI-driven IT observability and automation for enterprises, service providers, and government agencies.
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Senior · 10+ years experience
Hybrid
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