Sr. Clinic Launch Associate (West Coast)

3+ years of professional experience in multi-site operations, clinic operations, facilities, hospitality, retail, events, or another role supporting physical locations Strong verbal and written communication abilities are essential. You must be able to act as the primary local point of contact for therapists, empathetically resolve platform/scheduling issues, and collaboratively engage with cross-functional internal teams (Support, Marketing, Provider Success) Proficient in Google Sheets and basic data visualization skills Ability and willingness to learn new software platforms quickly (e.g. our Ops App, Hex dashboard, etc) Willingness and ability to travel to other U.S. markets and remain on location for several weeks or months during clinic launches, ideally West-Coast based Proven ability to quickly identify and independently resolve physical and administrative roadblocks (e.g., lockbox access, lost keycards, office supplies, room bookings) with full on-the-ground ownership and a focus on durable solutions rather than temporary patches Preferred Qualifications While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement. 1+ years of experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking) 1+ years experience at a high-growth start-up Strong analytical skills with an eagerness to dig deep into office performance data. Ideal candidates will proactively use existing dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies We're serious about your well-being! As part of our team, full-time employees receive: 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA 401(k) plan access : Start saving for your future Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees) Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering Employee Assistance Program (EAP) : Supporting your mental and physical health Quarterly department stipend : Fun team-building activities or in-person gatherings Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend Our team We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.