Provider Success Associate (Remote)

As a Provider Success Associate, you’ll serve as a trusted partner to providers, building meaningful relationships and helping them get the most out of their partnership with Rula. You’ll manage your own portfolio, using consultative problem-solving, relationship management, and data to understand provider goals, remove barriers, and identify opportunities to grow their practice. You’ll combine relationship management, consultative problem-solving, and data to drive provider engagement, retention, and growth while collaborating across teams to continuously improve the provider experience. It’s a role where you can see the impact of your work firsthand - helping providers build thriving practices, delivering measurable outcomes, and advancing Rula’s mission to make mental healthcare work for everyone.

Required Qualifications

Equivalent of 2+ years of experience in Customer Success, Account Management, Sales or similar fields.

Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial

Experience working in cross-functional professional environment with both internal and external stakeholders

Experience maintaining an individual book of business independently, requiring strong organization skills for success

Experience understanding, interpreting, communicating, and impacting key metrics

Preferred Qualifications

CRM Experience (preferably Salesforce)

Experience working in a high-growth start-up environment.

Experience working in healthcare

We're serious about your well-being! As part of our team, full-time employees receive:

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

401(k) plan access: Start saving for your future

Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

Employee Assistance Program (EAP): Supporting your mental and physical health

Quarterly department stipend: Fun team-building activities or in-person gatherings

Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.