Sr. Business Value Consultant, Agentic AI

you'll bring

• 6+ years of experience in value engineering, management consulting, strategic finance, customer analytics, business operations, business intelligence, or a related customer-facing role in enterprise software, AI, or technology.
• Demonstrated ability to build business cases that withstand scrutiny from CFO-, VP-, and executive-level stakeholders.
• Experience translating ambiguous business goals into measurable outcomes, baselines, targets, and operating plans.
• Experience participating in customer discovery, business-process mapping, or workflow analysis for enterprise customers.
• Experience defining contact-center or operational baselines such as fully loaded cost per contact, average handle time by intent, first-contact resolution, containment, or transfer outcomes.
• Comfort owning the numbers in front of an executive sponsor and explaining both the conclusion and the assumptions behind it.
• Working fluency with product data, usage data, billing or pricing data, and financial or operational modeling.
• Experience using spreadsheets and at least one BI, analytics, or data-querying tool to investigate data and communicate insights.
• Strong written and verbal communication skills, including the ability to make complex analysis clear, concise, and decision-oriented.
• Ability to manage multiple strategic accounts or workstreams while maintaining disciplined follow-through on milestones, data quality, and customer commitments.
• Experience collaborating across Customer Success, Professional Services, Sales, Product, Engineering, and Finance.
• A practical, curious, and accountable working style—you know when to challenge an assumption, investigate further, and make a recommendation.

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people.

Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement?

If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer.

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.