Sr Associate Software Engineer

• Master’s / Bachelor's degree and 5 - 9 years of Computer Science, IT or related field experience

• ServiceNow ITSM Module Configuration: Experience configuring and supporting ITSM modules such as Incident, Problem, Change, and Request Management, including setting up workflows, SLAs, and service catalogs.
• Now Assist (Gen AI): Involve configuring, extending, and administering built-in and custom generative AI capabilities using the Now Assist Skill Kit. Professionals need competencies in prompt engineering, Retrieval-Augmented Generation (RAG) setup, and AI governance across IT, customer, and employee workflows.
• Basic GRC/IRM Configuration: Familiarity with the setup and administration of Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) modules, including risk, compliance, and policy management workflows.
• Automation & Process Improvement: Proficiency in using Flow Designer and Workflow Editor to automate routine ITSM and GRC/IRM tasks, improving process efficiency and minimizing manual intervention.
• User Experience & Interface Customization: Ability to configure and improve user interfaces for ITSM and GRC modules, focusing on enhancing end-user experiences through intuitive service portals and knowledge bases.

• Scripting Fundamentals: Knowledge of JavaScript and Glide API to handle minor customizations, business rules, and client scripts for ITSM and GRC modules.
• Report & Dashboard Creation: Ability to create reports and dashboards to track key metrics for ITSM processes (e.g., incident resolution times) and GRC/IRM activities (e.g., risk compliance).
• IT Process Improvement Knowledge: Familiarity with ITIL or other IT service management frameworks and best practices to contribute to the continuous improvement of IT processes and workflows.
• Cross-Module Support: Willingness to support and optimize other ServiceNow capabilities (e.g., HRSD, ITOM, SecOps) and integrate them with ITSM and GRC/IRM modules for broader process improvements.

• ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITSM or IRM (preferred)

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

What you can expect of us

As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being.

From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation.