Sr Associate Human Resources

HR Talent Lifecycle Delivery Services connects employees, people managers, and local HR teams to Amgen’s global HR programs, tools, and processes.

As part of this team, the Senior Associate is responsible for delivering HR service center support for the countries supported by the team, with a primary focus on Amgen global (Europe and Latin America).

In addition to HR Connect responsibilities, the Senior Associate will lead and/or coordinate regional and global HR Connect projects, serve as a senior representative by guiding HR Connect team members, and provide expert support to employees, managers, and local HR teams on complex inquiries.

The role also provides business subject matter expertise to the HR service center and HR Centers of Excellence in relation to ServiceNow and Workday.

• Participate in, lead, and/or coordinate system and process improvement projects, audits, and related initiatives.
• Ensure Tier 1 and 2 HR inquiries and transactions are managed via service now ticketing platform in accordance with global processes and service level agreements, while serving as a point of contact for complex HR Connect inquiries using workday.
• Act as a liaison across HR Connect teams to promote global alignment of activities, transactions, and audit practices.
• Serve as the designated subject matter expert for assigned areas, tools, programs, and systems, and maintain European HR knowledge base.
• support HR Connect team members and managers by sharing best practices, solutions, and recommended approaches.
• Provide business subject matter expertise to the HR service center and HR Centers of Excellence for ServiceNow and Workday-related matters.
• Support specialists in partnering with the HR Technology team on system improvements and translating business requirements into technical specifications.