Sr. Associate - HRIS

Design and deliver small-scale changes and enhancements in collaboration with business and technical teams.

Conduct unit testing and support user acceptance testing (UAT) as required.

Ensure changes are documented and deployed in accordance with Software Development Life Cycle (SDLC) and change management processes.

Create and maintain technical documentation including configuration records, support procedures, and change logs.

Contribute to the knowledge base by documenting solutions, known issues, and troubleshooting guides.

Support training and onboarding of support staff through clear and accessible documentation.

Work closely with the Service Owner to identify opportunities for system optimisation and automation.

Participate in root cause analysis and problem management activities.

Stay current with platform updates and industry best practices relevant to the supported systems.

Experience with HRIS solutions and experience supporting HR / P&C functional teams

3-5 years’ experience supporting enterprise systems in a technical capacity.

Strong understanding of system configuration, troubleshooting, and support processes.

Experience with incident, problem, and change management practices.

Ability to write clear, structured documentation and contribute to knowledge management.

Strong analytical and problem-solving skills.

Effective communication and collaboration skills across technical and non-technical teams.

Demonstrated ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Experience working in Agile, hybrid, or traditional project delivery environments.

Desirable:

Familiarity with HR processes and procedures

Familiarity with ITIL practices and service management frameworks.

Exposure to scripting, automation, or integration tools.

Experience working in agile or hybrid delivery environments.

Experience working in fast-paced, scaling environments or transformation programs.

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

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