Sr. Analyst, Training Enablement at Vertiv — Westerville, USA | Base Career | Base Career

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RESPONSIBILITIES

Supports knowledge management and training across all Oracle EBS modules covered by the Triage team, including Manufacturing, Supply Chain, Finance, and Services domains.
Ensures alignment with global standards and consistency across all modules.
Owns the structuring and updating of knowledge content, translating new functional and technical solutions into logical and coherent documentation.
Maintains and governs SOPs, user guides, and FAQs.
Coordinates knowledge base updates with ERP Second Level Support teams.
Interfaces with Business Process Enablement Lead and Process Enablement Specialists on the business side to collect inputs on knowledge needs and content gaps.
Coordinates with ERP Second Level Support on the IT side to ensure knowledge base updates are accurate and timely.
Keeps informed on newly identified solutions, recurring first, second, and third level ticket patterns, and tool enhancements requiring training updates.
Identifies knowledge gaps and develops targeted training content to reduce recurring user errors.
Delivers structured user training and refresh sessions, including structured onboarding of new users (process & system orientation).
Supports ticket deflection through proactive knowledge enablement and user education.
Knowledge management systems, documentation tools, Oracle EBS (general understanding across all modules), ServiceNow, SharePoint, SOP creation tools, training delivery platforms.

QUALIFICATIONS

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
2–4 years in knowledge management, process documentation, or training support.
Experience in Oracle EBS or business process support environments.
Strong written and verbal communication skills in English; other languages are a plus.
Clear communication and instructional capability.
Ability to translate complex functional and technical solutions into logical, coherent, and user-friendly documentation and training materials.
Analytical thinking and attention to detail.
Ability to identify knowledge gaps, assess content accuracy, and track training effectiveness metrics.
Proficiency with knowledge management systems and documentation tools.
Experience with process documentation and SOP creation.
Understanding of Oracle EBS modules and functional processes across multiple business domains.
PHYSICAL & ENVIRONMENTAL DEMANDS
No special physical requirements.
TRAVEL REQUIREMENTS
10% travel required.
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Sr. Analyst, Training Enablement

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