oracle
Engineer II - Field Service
Vertiv
IND
Full-time
Senior · 8+ years experience
Onsite
Discovered Today
UPS systemsPDUSTSAHFnetwork protocolsremote monitoring tools
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UPS systemsPDUSTS
Key Skills for This Role
UPS systemsPDUSTSAHFnetwork protocolsremote monitoring tools
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Brief Job Description
Brief Job Description: Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF (Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.
Key Responsibilities:
Technical Support:
Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems.
Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.
Assist in the configuration and commissioning of new UPS installations.
Preventive Maintenance:
Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance.
Maintain accurate records of maintenance activities, including any repairs or replacements.
Customer Interaction:
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Train customers on the proper use and maintenance of UPS systems.
Documentation and Reporting:
Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance.
Maintain up-to-date documentation of all service activities and customer interactions.
Technical Training and Development:
Stay current with the latest developments in UPS technology and industry best practices.
Participate in ongoing training and professional development to enhance technical skills and knowledge.
Compliance and Safety:
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