Sr. Analyst I - ServiceNow Administrator

Platform Operations & Continuous Improvement

Required Skills

• · Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience
• · 5+ years of hands-on experience designing, developing, and supporting enterprise-scale ServiceNow solutions
• · Strong proficiency in JavaScript, HTML/CSS, Glide API, and server/client-side scripting across the platform
• · Experience implementing and customizing modules such as Incident, Problem, Change, CMDB, Request, Knowledge, discovery/CMDB integrations, and automation flows
• · Hands-on experience integrating ServiceNow with third-party systems via REST, SOAP, Web Services, MID Server, and IntegrationHub
• · Excellent problem-solving skills, attention to detail, and ability to communicate clearly with both technical and non-technical audiences

Preferred Skills

• · ServiceNow certifications such as CSA, CIS-ITSM, CIS-ITOM, CIS-SPM, CAD, or others
• · Experience with Discovery, Service Mapping, Performance Analytics, Orchestration, or Security Incident Response
• · Familiarity with Service Portal, UI Builder, Workspace, or Flow Designer advanced functionality
• · Experience acting as a Business Analyst or Product Owner in addition to technical responsibilities
• Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
• MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
• MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
• If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role